FAQ

Frequently Asked Questions (FAQ)

Effective Date: 10/06/2026

Welcome to the Footik FAQ page! Here you’ll find answers to the most common questions regarding our orders, shipping, returns, and payment options.

1. Shipping & Orders

Where do you ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

How much does shipping cost?

We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

How long will it take for my order to arrive?

Order Processing Time: 1 business day (Monday – Friday). Orders placed before 5:00 PM ET begin processing the same day.
Transit Time: 2–4 business days depending on your location.
Total Estimated Delivery Time: 3–5 business days.

How can I track my order?

Once your order ships, you will automatically receive a confirmation email containing your tracking number so you can follow its journey.

Which carriers do you use?

Orders are delivered via trusted carriers including USPS, UPS, and FedEx.

2. Payments & Billing

What payment methods do you accept?

We accept all major payment options at checkout, including:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

What currency are your prices in?

All prices listed on our website are in U.S. Dollars (USD).

When will my payment method be charged?

Your card or digital wallet is charged immediately at the time your order is successfully placed.

Is my payment information secure?

Yes. All transactions are encrypted via secure SSL connections. We do not store full payment card details on our servers, and all payments are processed in compliance with PCI-DSS standards.

3. Returns, Exchanges & Issues

What if my package arrives damaged or is lost?

If tracking indicates your package was delivered but you haven't received it, or if your items arrived damaged, please email us within 7 days at support@footik.store so we can file an investigation with the shipping carrier.

What happens if I provided the wrong address?

If a package is returned to us as undeliverable due to an incorrect address entered at checkout, we will contact you to arrange reshipment. Please note that additional shipping fees may apply in this scenario.